Frequently Asked Questions
Original Abstract Paintings
1. Can I commission artwork?
Absolutely! For a commissioned piece, just fill send an email to email@example.com and we will work together to determine which colours and size will work best for your space. Once you've decided on the details of your artwork, I will create a custom checkout for you. Custom orders will take 10-15 days to complete.
2. Is my artwork ready to hang?
Canada & US - YES! If you're shipping within Canada or the US, all paintings will arrive stretched and ready to hang on premium gallery canvas, no matter the size or your location.
Everywhere Else - This is dependent on the size of the painting. Please check the artwork description for shipping and packaging details to see if the piece you've chosen is ready to hang.
If you're outside of Canada or the US and the piece you've selected is sent unframed via a mailing tube, don't worry! It is very easy and much less expensive for you to get the piece reframed locally than to absorb additional shipping costs. However, if you would like your piece to remain on the frame, please email firstname.lastname@example.org additional costs will apply.
If you would like your piece taken off the wooden frame to reduce shipping costs, please send me an email to email@example.com.
3. How much does shipping cost?
North America: There is free shipping for all paintings (excluding minis). Minis have a flat rate shipping cost of $5.00 USD.
Everywhere Else: Shipping costs range from $20.00 USD to $85.00 USD depending on the size of your artwork.
4. Does shipping cost include taxes & customs fees?
For international sales, any taxes, custom duties and fees that may occur in the receiving country are the responsibility of the customer. If you would like to learn more about the rules in your country, you can contact your local customs authority.
Generally, USA does not charge taxes and import duties on original artwork shipped from Canada.
5. When will my artwork be shipped?
All paintings will be dispatched within 3-5 business days of your order.
6. How long will it take for my artwork to arrive?
Artworks shipped within North America should arrive within 5-7 business days. International orders may take between 5-15 business days. Depending on your region and the time of year, some artworks may be delayed due to customs and holidays.
7. Can I return my artwork?
I want you to love your painting or print! So, if for any reason you are unhappy with your purchase, please contact me within 5 days of delivery and you can send the artwork back. Please note that buyers are responsible for the shipping costs of returning the item. The artwork must be in the same condition as it arrived and in appropriate packaging––ideally in its original packaging
For lost or damaged artworks please send a photo of the damage, so that I can learn more about what went wrong with their particular shipment. You will be fully refunded or can make an exchange if such an event occurs.
1. How are abstract prints produced?
Each print is derived from a hi-res digital image of an original abstract painting. The print is sent to a local printer who specializes in creating the highest quality fine art prints. Each artwork is printed on the world's highest quality material - Hahnemühle Photo Rag - made from 100% cotton, acid-free fine art paper.
2. Does my print come framed?
No, all prints will be sent unframed and rolled in a mailing tube.
2. What does the shipping cost?
North America: All prints shipping within Canada or the US have a flat fee shipping rate of $12 USD.
Everywhere Else: Prints shipping outside of Canada or the US have a flat shipping rate of $65 USD.
3. How long will it take for my print to arrive?
All prints take between 2-5 business days to produce and will be shipped immediately thereafter.
4. How will my print be shipped?
All prints are sent via a mailing tube are packaged with super-tough packaging materials to ensure your order arrives in top-tier condition.
5. Can I order custom prints?
Absolutely! If you see an original abstract painting that you would like turned into a print or if you would like a print in a different size, please email firstname.lastname@example.org.